FAQs for Deliveries within City Limits for cities: Mumbai, Delhi, Bangalore, Gurgaon, Pune, Kolkata.
When does Nature's Basket deliver?
Your products will be delivered upto 3 hours from the time of placing the order. At the time of checkout while placing an order online,
you will be provided with option for choosing delivery from the 5 timeslots. Following are the
timeslots available for selection and their respective cut off timings while placing an order with us.
Note: Gift Hampers, Fresh Snacks, Party Food & Marinated Meats are made to order product(s).
These will be delivered within 24 hours.
Is there a minimum order value for delivery?
There is no minimum order value for delivery. However we charge Rs. 25/- for all orders irrespective of order value.
What is Nature's Basket delivery process?’
Once order is placed online, after confirmation, it is pushed to the nearest
store of your delivery address through an automated process. The order is picked
and packed, checked for quality, physical condition, etc. by a dedicated team of
trained staff and then sent for delivery at your door step. The order will be
delivered in the chosen timeslot by you. Once the order leaves the store for delivery,
a notification will be sent on your registered email address and mobile number.
In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
What if I'm not home to receive my order?
Once the order is dispatched from the store, a notification will be sent on
your registered email address and mobile number. In case of non-availability
at your residence, our Delivery Expert will try reaching you on the registered
mobile number. The order will accordingly be rescheduled only after getting a
confirmation from your end.
Can I change my order once it has been placed?
Yes, you can still modify your order once it has been placed. However,
once the order has been dispatched from the store upon which a delivery
notification will be sent on your registered email address and contact number,
no further changes can be made in the order. In case you wish to remove certain
products from the order, there always is an option of returning the products.
In case you wish to order some additional products, you can always proceed
placing a new order.
Can I place an order online and pick
up my order from your store which is nearest to me?
Currently we do not offer this facility.
What if I didn't like the quality of the products delivered
We would request you to check the products while accepting the products during delivery.
In case you are not satisfied with the quality of the products, please return those
products to our Delivery Expert. Our Delivery Expert will enter details of the same
in the mobile tracking app to initiate request for return as well as refund in case of any.
In case of Postpaid order, you will be required to pay the adjusted amount only for the
products accepted by you. In case of Prepaid orders, request for refund will be initiated
and cash will be credited into your Natures Basket online account, which can be redeemed
while placing orders the next time.
Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would
like to cancel the order for some reason, you can send us an e-mail on the 'Contact
us' page with the following details: date of order, order number and reason for
cancellation. Else you can inform our representative when he calls for the order
confirmation for the delivery timing and date. We will cancel the order and process
What if products ordered by me are out of stock?
In a rare case, where products ordered by you are out of stock, we would be providing
Substitutes for the product unavailable. This substitute can be of the same variant
but from a different brand. The decision for the substitute is taken by our Food
Specialist who has a fair understanding of product catalogue. Our specialist will
also suggest alternate products, incase similar products are not available, which
could be delivered in place of the ordered products. In case, we are not able to
offer substitutes, we will deliver the rest of the products at your convenience
and process a refund for the out of stock products in case of prepaid order or modify
the Invoice in case of postpaid orders. In case of alternate products selection,
the cost of these will be adjusted against original payment received and the balance
will be refunded back to you or any extra cost (after confirmation from you) will
be collected in cash by our Delivery Expert or will be credited to your online Natures
Basket account in case of Prepaid Orders.
In case you are not satisfied with the suggested substitute you can always return the product at the time of delivery.
Will I be compensated in case of order delay?
No, in such event of delay, our delivery team only will keep you updated about your delivery.
What is the value of one ewallet Points?
Natures Basket one ewallet points equals to one rupee.
Can I order Wine/Beer/Liquor?
We currently don't deliver any wine / beer through online orders other than Kolkata.
But you may visit our stores in your city to find the choicest wines and other beverages.
How do I order products which are available in the store
and not available in the webstore?
Our endeavor is to keep adding products in the webstore. Since we deliver products
across the city and in good condition, we have included products that can be delivered
in perfect condition. For items not available in the webstore, we request you to
drop in to the nearest Nature's Basket outlet. You could go the store locater
section on the main website and get details of all our locations including the address
and the phone numbers. You could also call our stores and place a home delivery
order for your specific requirements.
How can I pay for my Nature’s Basket orders?
We accept a wide range of payment options for your convenience:
All electronic payment information is kept strictly confidential and with the help
of our payment gateway partners your transactions are conducted over secure SSL
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No Octroi, no additional
sales tax, and no other hidden charges. Our philosophy is simple - What you see
is what you pay!
Is it safe to use my credit/ debit card on Natures
Yes it is absolutely safe to use your card on Naturesbasket.co.in. A recent directive
from RBI makes it mandatory to have an additional authentication pass code verified
by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers
while paying online using visa or master credit card. It means extra security for
customers, thus making online shopping safer.
How do I know the payment status?
It's easy you login to Your Account and view the Payment Status on your order in
the My Orders section.
Do I get an invoice for my order?
You will receive an Invoice on delivery of the products. You can also login to Your
Account and view the invoice on your order in the My Orders section.
How does COD (Cash-On-Delivery) work?
We offer COD to make your life easy. Simply place your order with us and pay for
it when you receive your goods at your doorstep!
When and how will I get my refund in case of cancellation
or product return?
1. Post Paid Orders (Includes Cash/Card on delivery, Sodexo Passes & Ticket Restaurant)
- All refunds post delivery will be adjusted in Nature's Basket e-wallet after the
product has been picked up and returned to Nature's Basket. The ewallet credit amount
can be redeemed while placing any further orders.
2. Credit Card, Debit Card, Net Banking Orders - If the refund amount is greater
than Rs.100, then the amount will be refunded directly into your original form of
payment mode. For refund amounts less than Rs.100, the refund will be credited to
Nature's Basket ewallet within 48 hours.
3. For Paytm/Mobikwik wallet Orders - If the Refund amount is greater than Rs. 150,
then the amount will be credited back to your Paytm/Mobikwik wallet. For refund
amounts less than Rs.150, the refund will be credited into Nature's Basket ewallet
within 48 hours.
Please note that for orders placed using Credit Card, Debit Card & Netbanking, the
refund once processed from Nature's Basket may take up to 7-14 working days to reflect
on your Credit Card or Bank Account. There will be no cash refund in such cases.
All refunds will be subject to deduction of Delivery Charges or Offer Values as
applicable. For enquiries on refunds – please send us an e-mail at firstname.lastname@example.org
or call us at +088800 77745 and our representative will get in touch with you
to provide the latest status.
What credit cards do you accept on Card on Delivery?
We accept only Visa and Mastercard on card on delivery payment option. American
Express is not valid on card on delivery payment option.